Service Call Closing Report (ID: SR102)
The Service Call Closing Report provides insights into service call resolutions over a specified period. This report helps track service efficiency by analysing the number of closed service calls and their distribution over time.
Steps to View the Service Call Closing Report
- Access the ERP System
Log in to the TUHUND ERP system using your credentials. - Navigate to the Service Module
Click on the Service module in the navigation bar. - Select Report Tool
Locate the Reports section in the Service module. - Choose Service Call Closing Report
Select Service Call Closing Report from the list of available reports. - Set Report Parameters
- Select Date Range: Choose the time period for the report.
- Select Service Type: Choose specific service categories from the SHOW option in the toolbar.
Filters Section
This section allows users to refine the report based on specific criteria.
- Show Dropdown:
- All Categories: Displays all service requests.
- Specific Issue Type: Allows filtering by service issue category (e.g., Internet Outage, Machine Breakdown, Software Problem).
- Report Type Selection:
- Daily Report: Displays service calls closed per day.
- Monthly Report: Aggregates data at the monthly level.
- Yearly Report: Shows service call resolutions per year.
- Entrie organisation: To select the organisation or branch specific report
Data Table
Purpose:
Displays the number of service calls closed daily over a given period.
|
Date |
Service Calls Closed |
% Contribution |
|---|---|---|
|
29/01/2025 |
0 |
0% |
|
30/01/2025 |
0 |
0% |
|
31/01/2025 |
0 |
0% |
|
01/02/2025 |
0 |
0% |
|
02/02/2025 |
0 |
0% |
|
03/02/2025 |
0 |
0% |
|
04/02/2025 |
1 |
50% |
|
05/02/2025 |
0 |
0% |
|
06/02/2025 |
0 |
0% |
|
07/02/2025 |
0 |
0% |
|
08/02/2025 |
0 |
0% |
|
09/02/2025 |
0 |
0% |
|
10/02/2025 |
1 |
50% |
|
11/02/2025 |
0 |
0% |
|
12/02/2025 |
0 |
0% |
|
Total |
2 |
100% |
Chart Section
Purpose of the Chart
The chart provides a visual representation of service call closures over time.
Chart Comparison
- Daily Service Closures: Tracks how many service calls were closed each day.
- Percentage Contribution: Illustrates the share of service calls closed on different days within the reporting period.
Example Visualization
- Only two service calls were closed in this period, one on 04/02/2025 and one on 10/02/2025.
- No service calls were closed on the other days, indicating possible delays or lower service demand.
- Tracking this data over longer periods (weekly/monthly) may help identify trends and improve service efficiency.
