Service Report Summary

Service Report Summery (ID: SR103)

The Service Report Summery provides an overview of service requests categorized by status over a specified period. This report helps in tracking service efficiency by analyzing service resolution rates and request distribution.

Steps to View the Service Request Summary Report

1. Access the ERP System
   Log in to the TUHUND ERP system using your credentials.
2. Navigate to the Service Module
   Click on the Service module in the navigation bar.
3. Select Report Tool
   Locate the Reports section in the Service module.
4. Choose Service Request Summary Report
   Select Service Request Summary from the list of available reports.
5. Set Report Parameters
   • Select Service Type: Choose specific service request categories(daily,monthly or yearly) from the SHOW option in the toolbar.
6. Customize Report Options
   Additional filters include:
   • current status: Filter by open, closed, verified, or pending requests.
   • Entrie organisation: To select the organisation or branch specific report
   • current Status: Categorizes service requests based on their status.
   •  
7. Export/Print the Report
   Export or print the report for documentation or sharing.

 

Filters Section

This section allows users to refine the report based on specific criteria.

• Show Dropdown: Daily,monthly or yearly.
  • Daily Report: Displays service requests created daily.
  • Monthly Report: Aggregates data at the monthly level.
  • Yearly Report: Shows service requests per year.
• Entrie organisation: To select the organisation or branch specific report
• Group By: To filter report according to status,type or category.
• current status: Filter by open, closed, verified, or pending requests.

Data Table

Purpose:

Displays service request statuses for different months.

 

New Requests and Assigned Requests account for a small percentage of total service calls.

• Most service requests (9) were closed successfully.
• There were 7 verified service requests, showing successful resolution post-verification.
• Two requests were placed on hold, potentially requiring follow-ups.