Comparative Analysis Service Report

Comparative Analysis Service Report (ID: SR104)

The Comparative Analysis Service Report provides insights into service requests categorized by different service issues. This report helps track service efficiency and highlights problem areas that require attention.

Steps to View the Comparative Analysis Service Report

1. Access the ERP System
   Log in to the TUHUND ERP system using your credentials.
2. Navigate to the Service Module
   Click on the Service module in the navigation bar.
3. Select Report Tool
   Locate the Reports section in the Service module.
4. Choose Comparative Analysis Service Report
   Select Comparative Analysis Service Report from the list of available reports.
5. Set Report Parameters
   • Select Date Range: Choose the time period for the report.
6. Customize Report Options
   Additional filters include:
   • Report: Filter the comparison type and the type of report you require.
7. Export the Report
   Use Export the report on top right corner for documentation or sharing.

Filters Section

This section allows users to refine the report based on specific criteria.

•         Entire organisation: To select the organisation or branch specific report
• Period Dropdown:
  • Select Date Range: Choose the time period for the report.
• Report Type Selection:
  • Report: Filter the comparison type and the type of report you require.

Data Table

Purpose:

Displays service request distribution across different issue types.

• "Code Issue" and "TUHUND Customization or Support" account for the highest number of service requests.
• "Internet Outage" cases are resolved quickly, with a balanced number of new, completed, and closed requests.
• "Machine Breakdown" and "Furniture Issues" contribute fewer requests but still impact operations.
• Monitoring trends over time can help improve response efficiency and resource allocation.