Service Engineer Performance Report

Service Engineer Performance Report (ID: SR105)

The Service Engineer Performance Report provides insights into the efficiency and workload of service engineers. It tracks service assignments, completion rates, and the time taken to close service requests.

Steps to View the Service Engineer Performance Report

1. Access the ERP System
   Log in to the TUHUND ERP system using your credentials.
2. Navigate to the Service Module
   Click on the Service module in the navigation bar.
3. Select Report Tool
   Locate the Reports section in the Service module.
4. Choose Service Engineer Performance Report
   Select Service Engineer Performance from the list of available reports.
5. Set Report Parameters
   • Select Date Range: Choose the time period for the report.
6. Customize Report Options
   Additional filters include:
   • Search: search based  on your criteria of engineers or assignments

Filters Section

This section allows users to refine the report based on specific criteria.

•   Entire organisation: To select the organisation or branch specific report
• Sort by dropdown:
  • All Engineers: Displays all service engineers.
  • By Assignment Status: Filters based on completed or open assignments.
• Report Type Selection: give time period of the report you require
• Search: search based  on your criteria of engineers or assignments.

Data Table

Purpose:

Displays service engineer performance based on assignments and completion time.

• Both engineers have completed all assigned tasks, with no open assignments.
• Shoukath Ali has an average closing time of 00:58, while Shoukath1 takes 16:12, indicating variability in task complexity.
• Tracking average closure times can help in balancing workloads among engineers.